Archive for the ‘Leadership’ Category

Reaping the Rewards of Living Your Brand

Thursday, March 6th, 2008

Soaring The old adage is so true… you never know who you will run into.  I remind my clients of this all of the time.  It is important to live your brand every single day.

The scene was a bustling suburban bistro where I was meeting a client for lunch.  Out of the corner of my eye I noticed a tall gentleman walking over to our table.  A huge smile formed on my face as I recognized the stranger, Oh my gosh, it was J.D.  J,D. was a C-level that I worked for about 12 years ago.  He was nearing retirement age at the time and was a great mentor to me as I was an aspiring executive.  Since I left the organization we tried to stay in contact. We exchanged the perfunctory holiday card each year, but I had not seen him in a long time. 

We exchanged pleasantries at the table and he mentioned that his new office was just next door (he hadn’t retired but had moved to a new part-time -but- really- full -time job that he loved).  He invited me to stop by and visit when I finished lunch. 

At the office, sweet memories of working for J.D. surfaced. Those were some of my happiest career years. He was (and still is) a master at building social capital in his organizations.  I always felt fortunate to have learned from the best.  His easy, no-nonsense, warm and honest way of dealing with people gained him tremendous respect with all of his employees.  I was delighted to be in his presence again.

We spent about an hour reminiscing and sharing "Back in the day…" stories.  J.D. said that he had been following my business career and was reading my blog <grin>.  He said that he always knew that I was talented and he really enjoyed watching my business soar during these past few years.  From God’s lips to my ears, I was not only flattered but honored.

And then he did something so totally unexpected, I was blown away.  He asked me if I wanted to work for him on a part-time basis.  To have his organization as an anchor client.  Wow!  Was this a little slice of heaven or what?  Isn’t this something that you see only in the movies?  We hastily worked out some details.  He gave me some things to read.  He introduced me to one of his Directors and my "on-boarding" began. 

The moral of this story is "live your brand everyday."  You never know who you will run into where and when you do, you want to be ready!

Photo: Flickr

The Art of Getting Connected- Add Value!

Monday, February 11th, 2008

Looking for a job?  A new client? A sale?  Being successful is all about being connected!

Meet my client, Hugh. Hugh is in his first year of being a marketing team manager for a very successful international software company. I was meeting with Hugh this weekend (yes, sometimes I work on the weekends).  He was having a real struggle admitting that he was wearing his "it’s all about me!" pajamas.  This is the cozy little spot that self-centered people crawl into. The little hole they dig for themselves. It keeps them stuck and miserable.  I had to gently, and then not-so-gently point out to Hugh that the world does not revolve around him.  We explored how damaging this behavior had been to his connections.  People, prospects, co-workers, stopped having lunch with him. They wanted nothing to do with him. He had no friends.  Everyone was turned off. Hmmmm, I wonder why?

I love to read Jeffrey Gitomer’s words of wisdom.  His Little Black Book of Connections talks about the importance of not being a parasite in the relationship.  It is important to be a giving party to keep the connection alive. Gitomer urges us to provide value to the relationship–  "Give first rather than ‘ask for’ first". Hugh is not the proud borrower of my copy of this book.

Mike Sansone, blogging Master of the Universe, talks about this too when he works with people new to the blogosphere.  He urges us to look at social media as a way to connect through having a conversation. The value that we add is in extending the conversation through the use of social media.  By doing this we can create world-wide connections.  The world is flat, you know.

In Trust Matters, Charles H. Green offers another thought about the importance of developing the connection habit.  "Be nice, competent and of service to everyone—as a habit.  Then when the uncontrollable comes around, you’ve got a reference."

When I work with organizational leaders, managers,aspiring managers or business owners we always take some time to discuss connecting with internal folks as well as external folks.  We define who the internal customers are, who the external stakeholders are, and who the target audience or clients are.  We then purposefully and thoughtfully plan strategic ways to connect to each group to add value. 

One of the simplest ways that we can add value to any connection we have, personal or professional, is to simply ask "How can I help you?"  This is is done from a giving stance rather than take, take, take, it’s all about me. Exit Hugh who has some homework to do this week. 

What about you?  How can I help you get and stay connected?

Trust- Do You Have It?

Wednesday, January 30th, 2008

Speed_of_trust_2  Talk about transformational leadership!  I am attending the 9th International Business and Consciousness Conference this week in Santa Fe, New Mexico.  I was so impressed with the message delivered by Stephen M.R. Covey discussing his book and philosophy, The Speed of Trust. I read the book when it was first published. Its message was highly evocative. I loved it then.  But hearing Stephen explain the nuances really made it come alive.  I found myself sitting on the edge of my seat silently screaming, "Yes, this is what we are missing!"  My inner fire to help people in all types of organizations was rekindled.  What a life changing experience.

One of my biggest takeaways from the sessions that I attended with Stephen is that organizations and institutions today are facing a growing crisis. From the work I do within teams, and in working with individuals, I see and hear the stories of non-trust all of the time.  Consider these statistics:

  • Only 51% of employees have trust and confidence in senior management
  • Only 36% of employees believe their leaders act with honesty and integrity
  • Over the past 12 months, 76% of employees have observed illegal or unethical conduct on the job—conduct which, if exposed, would seriously violate the public trust
  • The number one reason employees leave their jobs is a negative relationship with their boss

Startling, isn’t it?

This begs the question, what do we do to turn this around? The answer is simple but not easy- we need to be trustworthy in everything that we do.  And , Covey advises, in all of our interactions we need to practice not a blind, gullible trust, but a smart trust. 

Stephen ended his life-transforming presentation by showing the audience the positive economic impact that operating with trust has.  And, here is the biggie, competency in trust behaviors can be taught and learned by everyone.  There is hope that our corporate consciousness, and our society, can be turned around! 

This is incredible stuff.  Challenge yourself to operate in a trustworthy, truthful way today in all situations. You will be glad that you did.  Being credible and trustworthy will help you lead well, live well and do well.

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