Archive for the ‘Management’ Category

The Legacy of Lasting Leadership

Monday, March 17th, 2008

Drake_bulldog In my dynamic world as a leadership coach and consultant, I often use the analogy of a sports team to help my clients understand their undoubtedly critical role as a leader of an organization.  There are many similarities.

Look, we are all here to fulfill our mission in life.  There is a winning formula to leaving a positive legacy of lasting leadership, whether you are the Coach of the Drake Bulldogs or CEO of Nationwide Insurance. The leader’s job is to set the tone; share the vision; and recruit and develop the talent to make it all happen. 

Setting the tone is creating an environment where teamwork is actually happening and it is not just” lip service”.  It is setting an expectation that everyone on the team or in the organization will operate from.  It is expecting and modeling interdependency instead of the egotistical “Hey. Look at me!” mentality.  In watching the Missouri Valley  Conference Champion Drake Bulldogs this season, I believe that one of Coach Keno Davis’ biggest contributions in creating a championship team was modeling for and insisting upon humility from his players.  When members of a team all feel that their contribution is just as important as the next guy’s, team work can’t help but to flourish in that environment.

Whether you are the coach of a champion sports team, or the Assistant Vice President of a business division, like the captain of a ship, a leader needs to be able to look to the horizon and imagine the possibilities for the group he or she has the privilege to lead.  That vision becomes the driving force for every decision that is made and every step that is taken by the team.  As we have seen with the Bulldog’s Coach Davis, the vision is clearly and consistently communicated to the team with confidence, humility and compassion. 

Creating a lasting legacy of leadership also means finding and selecting the right talent for the job. It means continually giving that selected talent opportunities to develop and grow.   In the book “Good to Great”, author James Collins talks about the importance of “getting the right people on the bus.”  A good sports coach or business leader wants to recruit champions- people committed to the vision. They want people who eat, sleep and breathe the vision…  People who will live the vision. I ask my coaching clients to take the bus analogy one step farther and to be sure that the “right people”- the champions on their team-  are not only on the bus, but are sitting in the right seats on the bus.  I suggest that they determine a team member’s natural abilities and place them in a position where their talents will make the most impact.  If you have someone who is great at coalescing people around a goal, don’t stick them in an office crunching numbers all day; instead make them the captain of your team so they can use their abilities.  Develop their leadership skills. 

Who knows, as we saw with Coach Davis taking over his father’s legacy,  when you are ready to retire the leaders you recruited and helped to develop just might follow in your footsteps someday.

photo by Drake University

The Art of Getting Connected- Add Value!

Monday, February 11th, 2008

Looking for a job?  A new client? A sale?  Being successful is all about being connected!

Meet my client, Hugh. Hugh is in his first year of being a marketing team manager for a very successful international software company. I was meeting with Hugh this weekend (yes, sometimes I work on the weekends).  He was having a real struggle admitting that he was wearing his "it’s all about me!" pajamas.  This is the cozy little spot that self-centered people crawl into. The little hole they dig for themselves. It keeps them stuck and miserable.  I had to gently, and then not-so-gently point out to Hugh that the world does not revolve around him.  We explored how damaging this behavior had been to his connections.  People, prospects, co-workers, stopped having lunch with him. They wanted nothing to do with him. He had no friends.  Everyone was turned off. Hmmmm, I wonder why?

I love to read Jeffrey Gitomer’s words of wisdom.  His Little Black Book of Connections talks about the importance of not being a parasite in the relationship.  It is important to be a giving party to keep the connection alive. Gitomer urges us to provide value to the relationship–  "Give first rather than ‘ask for’ first". Hugh is not the proud borrower of my copy of this book.

Mike Sansone, blogging Master of the Universe, talks about this too when he works with people new to the blogosphere.  He urges us to look at social media as a way to connect through having a conversation. The value that we add is in extending the conversation through the use of social media.  By doing this we can create world-wide connections.  The world is flat, you know.

In Trust Matters, Charles H. Green offers another thought about the importance of developing the connection habit.  "Be nice, competent and of service to everyone—as a habit.  Then when the uncontrollable comes around, you’ve got a reference."

When I work with organizational leaders, managers,aspiring managers or business owners we always take some time to discuss connecting with internal folks as well as external folks.  We define who the internal customers are, who the external stakeholders are, and who the target audience or clients are.  We then purposefully and thoughtfully plan strategic ways to connect to each group to add value. 

One of the simplest ways that we can add value to any connection we have, personal or professional, is to simply ask "How can I help you?"  This is is done from a giving stance rather than take, take, take, it’s all about me. Exit Hugh who has some homework to do this week. 

What about you?  How can I help you get and stay connected?

Trust- Do You Have It?

Wednesday, January 30th, 2008

Speed_of_trust_2  Talk about transformational leadership!  I am attending the 9th International Business and Consciousness Conference this week in Santa Fe, New Mexico.  I was so impressed with the message delivered by Stephen M.R. Covey discussing his book and philosophy, The Speed of Trust. I read the book when it was first published. Its message was highly evocative. I loved it then.  But hearing Stephen explain the nuances really made it come alive.  I found myself sitting on the edge of my seat silently screaming, "Yes, this is what we are missing!"  My inner fire to help people in all types of organizations was rekindled.  What a life changing experience.

One of my biggest takeaways from the sessions that I attended with Stephen is that organizations and institutions today are facing a growing crisis. From the work I do within teams, and in working with individuals, I see and hear the stories of non-trust all of the time.  Consider these statistics:

  • Only 51% of employees have trust and confidence in senior management
  • Only 36% of employees believe their leaders act with honesty and integrity
  • Over the past 12 months, 76% of employees have observed illegal or unethical conduct on the job—conduct which, if exposed, would seriously violate the public trust
  • The number one reason employees leave their jobs is a negative relationship with their boss

Startling, isn’t it?

This begs the question, what do we do to turn this around? The answer is simple but not easy- we need to be trustworthy in everything that we do.  And , Covey advises, in all of our interactions we need to practice not a blind, gullible trust, but a smart trust. 

Stephen ended his life-transforming presentation by showing the audience the positive economic impact that operating with trust has.  And, here is the biggie, competency in trust behaviors can be taught and learned by everyone.  There is hope that our corporate consciousness, and our society, can be turned around! 

This is incredible stuff.  Challenge yourself to operate in a trustworthy, truthful way today in all situations. You will be glad that you did.  Being credible and trustworthy will help you lead well, live well and do well.

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